Orders are accepted until three business days before your event. We will accommodate last-minute orders when possible, but selection and availability may be limited. To prevent the mishandling of our food, it is our policy to not allow any food to leave an event. Health department regulations and liability concerns prevent us from allowing the removal of leftover food items. This will be enforced for your safety and the safety of the guests.
In the event of a cancellation, Personal Touch Catering appreciates as much notice as possible. You may cancel your order no later than three business days prior to the event. Orders cancelled less than one business day prior to the event will be charged in full, including events cancelled due to inclement weather.
Health department regulations and liability concerns prevent us from allowing the removal of leftover food items from the event. This will be enforced for your safety and the safety of your guests.
Minor substitutions may be necessary if any ingredient is unavailable or found unsatisfactory by our chefs.
There is no charge for delivery or pick up between 8 a.m. and 5 p.m., Monday through Friday. Deliveries outside of these hours are available for $15 in Blacksburg or $25 outside of Blacksburg.
Sales executives are available from 8 a.m. to 5 p.m., Monday through Friday at 540-231-5827.
All menu items are prepared and priced for a minimum of 15 guests, unless otherwise indicated.
Billing method must be confirmed three business days prior to the event date. Payment will be accepted through the following methods:
- Interdepartmental Service Request (ISR)
- Education Foundation Account
- COD or Direct Billing
- MasterCard, Visa, or Discover
Billing will be initiated within three business days after the completion of services contracted. Pertinent billing forms and information must be provided by the customer prior to the event. COD payments are due prior to the event date. Non-university are subject to a $400 non-refundable deposit at the time of booking. The final payment will be due prior to the event taking place. The deposit will be credited to the final charges.
Catered events that are paid for with state funds are no longer subject to Virginia Sales Tax.
If you are paying with state funds you must provide Personal Touch Catering with a PO or Foundation Account Number. The PO or Foundation Account Number must be provided prior to the event. Once payment with state funds has been verified taxes will be removed from the contract.
Contracts set up by University Departments, but paid by individuals or student groups are still subject to Virginia Sales Tax.
All room rentals will be subject to sales tax under the tax code; including those paying with state funds.
We appreciate as much notice as possible when ordering. Orders may be accepted until 3 business days before your event. Selection and availability may be limited for last minute orders.