100% Satisfaction Guaranteed
We want your dining experience to be great, so we give you our 100% satisfaction guarantee. If you need anything, just ask a manager or fill out our Online Comment Card and give us a chance to make good on our commitment. That's how serious we are about your satisfaction—we make it a 100% guaranteed.
Dining Services' believes customer well-being comes first and has established food safety and sanitation as its paramount guiding principle. A comprehensive food safety plan is in place to ensure your health and safety. For more information, visit the food safety section .
Sick Meal Policy
Students who are sick or unable to visit a dining facility due to a temporary physical disability (e.g., broken leg or back injury) can make special arrangements for meals. To authorize a friend to pick up a meal, call the assistant director or management staff of one of the dining centers listed below in advance to arrange for the service and provide the following information:
- Name of the person who will pick up the meal
- Meal preference
- Time when the meal will be picked up
- Telephone number where the student can be reached
- Hokie Passport number of the person requesting the meal
Give your Hokie Passport and the name of the manager you spoke with to the person picking up the meal, who must see a manager and obtain a special pass to present to the cashier. Your friend or roommate will purchase the sick meal by charging it to your card and then have his or her card swiped for record-keeping purposes. (No charge will be billed to the friend’s account.)
You must call for each sick meal needed. If the illness or temporary disability lasts more than two days, a doctor’s note detailing the condition must be presented to a manager.
Use the following phone numbers to arrange for this service:
- Owens Food Court at Owens Hall: 540-231-6187
- Hokie Grill & Co. at Owens Hall: 540-231-6187
- West End Market at Cochrane Hall: 540-231-4779
- D2 at Dietrick Hall: 540-231-6130
- Deet's Place at Dietrick Hall: 540-231-6130
- DXpress at Dietrick Hall: 540-231-6130
- Turner Place at Lavery Hall: 540-231-5948
Lost ID Policy
If you lose your ID card, contact the Hokie Passport Services at 540-231-5121 (Monday-Friday, 8 a.m.-5 p.m.), or the Virginia Tech Police Department at 540-231-6411 (after hours) so your ID card can be protected from misuse. Lost or stolen cards can also be deactivated via the Online Services menu at www.hokiepassport.vt.edu. You must have a driver's license or another form of photo identification in order to report your lost ID.
The university assumes no responsibility for illegitimate purchases from your account prior to your notifying the proper authorities that it is lost or stolen.
All customers wishing to use a dining account to purchase food must present their Hokie Passport ID for payment. In order to protect your account, there will be no exceptions.
Customers who have lost a Hokie Passport ID will need to do one of the following in order to eat:
- Monday - Friday before 5 p.m.
Go to the Hokie Passport Office located in 100 Student Services Building to obtain a new Hokie Passport ID card.
- Monday - Friday after 5 p.m. or on the weekends
Go to Owens Food Court to request and complete a lost card disclaimer. This disclaimer will allow you to eat at Owens Food Court or D2 (you cannot eat at West End Market, Hokie Grill & Co., Squires Student Center, or Deet's Place at Dietrick Hall). You will be required to obtain a new Hokie Passport ID by 5 p.m. the following business day.
- Pay cash
After re-validating your account, take your new ID to the dining center where you ate to ensure your account has been correctly updated.
Dining Dollars and Hokie Passport Accounts cannot be accessed without a student ID card.
Reusable Bottle Policy
The reusable bottle issued by Dining Services is the only personal container approved by the Health Department for refilling in the dining facilities. This bottle may only be filled with water or soda and must be presented to the cashier prior to filling with soda. A discounted price will be charged for the soda. The bottle may not be used for filling with milk, juice, or coffee.
The bottle is allowed only in Owens Food Court, DXpress, Hokie Grill, West End Market, Turner Place (except for the Coke Freestyle drink machine), Vet Med Café, and Au Bon Pain Café and Burger '37 in Squires. It is not allowed in any all-you-can eat facility (D2) and cannot be filled in any facility which does not offer self-serve water and soda beverages (Deet's Place, Au Bon Pain at The Graduate Life Center or Au Bon Pain Squires Kiosk).
Individual Dining Plans
Dining plans are to be purchased by individuals, for individuals. You may, on occasion, take a guest to join you for a meal; however buying a dining plan to be used collectively by more than one individual, or used to pay for other individual’s meals on a recurring basis, is a conduct violation and will be dealt with accordingly.
Individual Dining Plans are non-transferable.
Dining Plan Changes
Dining plan selections can be changed through Hokie Passport via Online Services for a specified period during the summer months and during winter break. New students will receive instructions on how to access their accounts during summer orientation.
Spring Semester Plans
On-campus and off-campus students with a fall semester dining plan will automatically be assigned and billed for the same dining plan for the spring semester. Students may change their dining plan choice between semesters at www.hokiepassport.vt.edu via Online Services Off-campus students may cancel their dining plan online prior to the specified deadline.
Major, Mega, and Premium Flex Plans
If you do not spend all of your initial Flex Dollars by the end of the fall semester, they will carry over and receive the same Flex discount as long as you purchase another dining plan for the spring semester. Carry over/Roll over Flex Dollars will not appear in your account until the current semester's initial Flex Dollars are used. Initial Flex Dollars received with the purchase of a Major, Mega or Premium Flex Plan (either fall or spring semester) must be used by the end of the spring semester. Flex Addition Dollars purchases carry over from semester to semester as long as you are a student, and they will continue to receive the Flex Discount as long as you have a major dining plan.
Minor Flex Plan
If you do not spend all of your initial Flex Dollars by the end of the fall semester, they will carry over to spring semester and receive the same Flex discount as long as you purchase another dining plan for the spring semester. Rollover Flex Dollars will not appear in your account until the current semester's initial Flex Dollars are used. Unlike the major dining plans, you may not purchase Flex Addition Dollars and receive the 50 percent discount. You may buy Dining Dollars at any time and receive a five percent discount on each purchase. Flex Dollars received with the purchase of a Minor Flex Plan (either fall or spring semester) must be used by the end of the spring semester.
If you do not spend all of your initial Commuter Cash by the end of fall semester, it will carry over to spring semester. All initial Commuter Cash must be used by the end of spring semester.
Refunds are calculated from the date that your resignation is processed by the university or the last day of dining plan use, whichever is later. This may not necessarily be the last day you attend class or officially resign from the university. No refund will be granted for a retroactive/back-dated resignation for the current semester, or for a resignation that occurs during a previous fiscal year.
Major Dining Plans
Major, Mega, and Premium Flex Plan holders will be charged a forfeiture fee of $100 during the first week. Beginning in week two and throughout the remainder of the semester, students will forfeit the base cost and will be refunded any unused Flex Dollars remaining in the account.
Minor Dining Plans
For the Commuter Cash plan, the refund will consist of the remaining dollars on the plan less a $35 forfeiture fee.
Minor Flex plan holders will be charged a forfeiture fee of $35 during the first week. Beginning week two and throughout the remainder of the semester, students will forfeit the base cost and will be refunded any unused dollars in the Minor Flex Plan account.
Dining Dollar Refunds
The University may refund the remaining balance on your Dining Dollars account less a $15 refund processing fee upon formal graduation or separation from Virginia Tech. Any amounts that are refunded from your Dining Dollars account will be forwarded to the Bursar's Office to be deposited into your student account. If you are not enrolled as a student and/or your account is inactive for 12 consecutive months, it will be closed. Dining Dollars are like cash; the University is not responsible for loss of Dining Dollars because of theft or misuse of your ID until the card is reported lost or stolen.
Dine with Faculty
Our Dine with Faculty program allows student dining plan holders the opportunity to take Virginia Tech faculty members out to eat on us. This is an opportunity for students to meet with faculty in a casual setting to discuss mutual interests and enhance the overall educational experience.
Dine with Faculty enables a faculty member to accompany a student to one meal per month at either D2 at Dietrick Hall or Owens Food Court in Owens Hall.
- At our all-you-care-to-eat dining center, D2 at Dietrick Hall, the faculty member's meal would be free of charge.
- At Owens Food Court at Owens Hall ,the meal would consist of a credit of up to $9.50 toward the total purchase.
In order to use the meal at these dining centers, the faculty member must:
- Be accompanied by a student dining plan holder
- Have a faculty/staff Hokie Passport I.D. card for our cashier to swipe at the register
- Indicate to the cashier that he or she is participating in the Dine with Faculty Program
Students are encouraged to initiate the invitation with faculty members and utilize this opportunity as a way to meet with their professors one-on-one, outside of the classroom.
Refer to the Policies, Terms, and Refunds, and the Add Money to Your Plan pages for more information.